NegEnt Online Sales Terms and Conditions

  1. Premise

Commercial relations between Herbal Neurocare SRL and NegEnt buyers are governed by the following general conditions of sale, excluding any other agreement, unless agreed in writing. Placing an online order implies full acceptance of the following conditions. Any person acting in the name of the customer will represent him and will undertake towards Herbal Neurocare SRL, since the customer is directly responsible for the confidentiality and use of his personal password. The Customer also declares and guarantees:

to be of age;

that the data provided by the same for the execution of the contract are correct and truthful.

  • Responsibility

Herbal Neurocare SRL declines all responsibility in case of use of the NegEnt product that does not comply with the recommendations contained in the technical data sheet attached to the product and in the event of damage or loss, direct or indirect, deriving from maintenance and / or improper use of the product.

  • Technical information

The technical and scientific information on NegEnt, included in the Herbal Neurocare website (, is scientifically documented (see bibliography on the homonymous page) and consistent with the information filed with the Ministry of Health when registering the produced as a CE marked Medical Device.

  • Order

NegEnt orders, in the context of e-commerce, must be placed through the devices contained in the website’s shopping page. The customer who sends the order via the Internet will receive, at the end of the procedure, a communication confirming that his request has been entered in the information system of the Herbal Neurocare sales office. The confirmation of the acceptance of the order or the refusal of the same (for accounting, administrative reasons or for lack of product, or for other causes of force majeure, for example, a strike by the hauliers) comes at a later time by e-mail. . At the conclusion of the contract, the order will be stored on our server.

When completing the first order, there are mandatory fields to be filled in; upon returning to the Herbal Neurocare website (as a Registered User) it will be sufficient to enter the UserID and Password to view your data and modify them if necessary. The responsibility for the management of UserID and Password are exclusively and strictly of the Customer who undertakes to immediately communicate to our sales department any unauthorized use as well as any other violation of the security rules of which he becomes aware. Failing this, the responsibility is always and only of the Customer. Furthermore, the user undertakes, at the end of each session, to log out of his account with the appropriate command entered on our Site. Our site is subjected to accurate access control and through the log of the same we will be able to demonstrate any behavioral discrepancies of the Customer and contest them.

  • Price

The prices entered on the site, for the NegEnt product, are intended for the end user, including VAT. List prices and discounts can be changed at any time, without prior notice, except for orders already accepted.

  • Product Availability

Herbal Neurocare does not guarantee the certainty of assignment of the ordered goods, until the order itself is accepted and the acceptance communicated to the customer.

  • Shipping and Delivery

Shipments will be made by carriers chosen by Herbal Neurocare. In this case, and only when the cost of shipping has been charged to the customer, the goods travel at the risk of Herbal Neurocare. In case of theft / loss, confirmed by the carrier, Herbal Neurocare undertakes to send the customer, at its own expense, a new pack of NegEnt.

  • Risk and Property

Upon receipt of the goods, even if the packaging is intact, the customer is required to immediately ascertain the conformity of the goods with the purchase order made. In particular, he must verify the integrity of the product and the quantitative and qualitative correspondence with what is indicated in the order and in the accompanying document (DDT).

In case of discrepancies or apparent defects, these must be reported, under penalty of forfeiture, on the same accompanying document and confirmed, within 14 days of delivery of the goods, via pec ( or registered letter, with return receipt, in Herbal Neurocare Via Dante Alighieri n.1 (94100) Enna.

Any report, sent after the aforementioned deadline or in different ways, will not be taken into consideration. Furthermore, the customer will be liable for any damage resulting from false reports and declarations.

  • Payments

The following payment methods are allowed:

Carte di Credito (mediante Servizio VivaWallet), Bonifico Bancario Anticipato
The products, ordered by the Customer, will be kept busy until proof of the transfer has been received, to be sent to Herbal Neurocare ( no later than three working days from the date of acceptance of the order. The dispatch of the order will take place when the amount due is actually credited to the Herbal Neurocare account which must take place within seven working days from the date of acceptance of the order. Beyond these deadlines, the order will be considered canceled. The purpose of the bank transfer must include:

  • the order reference number;
  • name and surname of the order holder.

For each order, Herbal Neurocare issues an invoice for the material shipped, sending it by email to the order holder or allowing it to be downloaded on the site, pursuant to Article 14 of Presidential Decree 445/2000 and DL 52/2004. For the issuance of the invoice, the information provided by the Customer at the time of the order is valid. No change in the invoice will be possible after it has been issued. If payments are made by credit card, the transaction will be automatically moved, for security reasons, to the website of the credit institution.

  1. Right of withdrawal

The right of withdrawal is regulated by law if the customer-consumer. To exercise this right, the customer must send Herbal Neurocare SRL a specific communication, within 14 working days, starting from the date of delivery of the goods. This communication must be sent by registered letter with return receipt to: Herbal Neurocare SRL. The right of withdrawal is in any case subject to the following conditions.

The purchased good must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation; to limit damage to the original packaging, we recommend, when possible, to put it in a second box in order to avoid affixing of labels or adhesive tapes directly on the original packaging of the product.The shipment, until the certificate of receipt in our warehouse, takes place under the complete responsibility of the customer.

Herbal Neurocare is not liable for damage or theft / loss of goods returned by uninsured shipments.

The right of withdrawal lapses due to lack of the essential integrity of the goods (packaging and / or its contents); it also lapses in cases where Herbal Neurocare ascertains:

even partial use of the goods and any consumables;

the lack of the external packaging and / or the original internal packaging;

the absence of integral elements of the product;

damage to the product for reasons other than its transport;

In the cases indicated above, Herbal Neurocare will return the purchased good to the sender, charging the shipping costs to the sender.

  1. Returns of goods

The return of goods to Herbal Neurocare, in the cases provided for in Articles 9 and 12, must be accompanied by the completion, by the customer, of a specific request to the Company which will inform the customer about the return procedures.


You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

The goods must be returned to Herbal Neurocare, as previously indicated, within 14 days, to the address of our headquarters in Enna, Via Dante n.1 (94100) Enna.

The products must arrive in their original packaging and, in any case, must be salable; if the sale is not possible, we reserve the right to return the material to the customer with a charge for the shipping costs, suspending the dispatch of the replacement or the partial credit and, in any case, we will charge the costs incurred by us for the restoration of the material. The cost of transport will be at our expense. load with ns. courier, in the event that the error is attributable to Herbal Neurocare, in all other cases it will be charged to the Customer. In the event of a price list change, the credited amount will be the improvement amount for Herbal Neurocare.

  1. Complaints

Any errors in shipments or lack of material must be reported in writing, according to the methods and terms indicated in point 11.

  1. Guarantees

The purchase of NegEnt implies full acceptance of the warranty conditions provided by Herbal Neurocare.

  1. Processing of Personal Data

Pursuant to Law no. 196/03, the customer acknowledges that the “personal data” communicated and / or exchanged, even in the pre-contractual information phase, will be processed pursuant to, for the effects and for the purposes referred to in art. 12, paragraph 1, letters b), c), d) and f) of Law no. 196/03 and subsequent amendments and additions. It is also understood that the customer expressly consents to the transfer of “personal data” pursuant to and for the purposes of art. 28 paragraph 4 letter a) of Law no. 196/03 and, in any case, to their communication and dissemination pursuant to and for the purposes of art. 20 paragraph 1 letter a) of the aforementioned law.

  1. Conditions

The conditions contained in this document may be modified, without prior notice, and the new terms will be valid from the date of publication on our website, without prejudice to orders already accepted.

Please note: The onerous clauses pursuant to art. 1341 and 1342 of the Civil Code. Orders sent by letter or fax must be accompanied by the written reproduction of these general terms and conditions, with specific approval and acceptance, by signing, of the clauses contained in the numbers. 2, 3, 6, 7, 8, 11, 14, 15 of the conditions themselves, as per the following text:

I explicitly and specifically approve the onerous clauses contained in the general contract conditions that precede and exactly, those referred to in the numbers:

2 – Liability
3 – Technical information
8 – Risk and Property (obligation to immediately ascertain apparent defects and discrepancies in conditions and reporting deadline).
9 – Payments. Right of withdrawal by the retailer
10 – Right of Withdrawal
11 – Return of goods. Term and method of return. Deadline for reporting hidden defects.
12 – Complaints. Method and deadline
13 – Manufacturer’s warranty. Seller Disclaimer.
14 – Treatment of personal data.

I agree to continue
By signing, for approval, the onerous clauses, mentioned above, on the occasion of the first order following the publication on the Internet, of the general conditions of sale above, I intend to approve them, if they remain unchanged, even for subsequent orders, unless otherwise and specifically communication to Herbal Neurocare SRL.